HELP CENTER
You can use the Contact Us form or e-mail us directly at support@zudo.co.
You can work alongside us on our team and allow us to help you grow too!
Become a part of our team!
Check out this page for complete details on becoming a ZUDO ambassador: BECOME AN AMBASSADOR
FREE shipping on orders above of $50 USD | $94 CAD | £75 GBP.
International Orders will be shipped via DHL EXPRESS (2-5 business days)
ORDER PROCESSING
Our warehouse processes and ships out all orders Monday-Saturday (excluding major holidays). After placing your order, your package should be shipped out within 1~3 business days, and you will receive an email with the tracking number soon after. Most orders placed before 11 AM EST may be shipped out the same day.
If your order has been processing for more than 5 business days, please contact us at support@zudo.co and we'll help you out immediately.
SHIPPING | NON-CUSTOM ORDERS
• Non-custom orders ship within 1-2 business days! You will receive a shipping confirmation email with a tracking number
• Delivery time for US orders: 2-6 business days
• International orders ship with DHL Express (2-5 business days)
• All duties and taxes are prepaid for International customers
• Return Policy: 60 Day Money-Back Guarantee | FREE return label for US Orders
SHIPPING | CUSTOM ORDERS
• All custom jewelry takes between 20-30 business days to create and ship
• The shipping time listed at checkout is AFTER the custom piece has been created
• Once shipped, you will receive a shipping confirmation email with a tracking number
Custom US Orders:
Delivery time for US orders: 2-6 business days after shipping
Custom International Orders:
• All international orders that contain a custom and non-custom piece will ship once the custom piece is created
• All duties and taxes are prepaid for International customers
• International orders ship with DHL Express (2-5 business days after shipping)
Please don't hesitate to contact us at support@zudo.co if you have any questions, we always respond within 24 hours. Please note that items ordered together may not be shipped out on the same day, and occasionally items may be temporarily out-of-stock or back-ordered. Rest assured, any shipping delays will be communicated.
Free shipping on orders above $60 USD | $124 CAD | £99 GBP.
Tracking information will be sent to your email when your order is shipped.
If you refuse a package at customs, customs will send it back to us. When they send it back to us, we will only refund you for the product(s) cost if the product is undamaged. We will not refund the cost of shipping the product or having the product shipped back to us.
If for any reason you are not 100% satisfied with your purchase, you may return it within 60 days after arrival for a no-hassle FULL refund.
ORDER PROCESSING
Our warehouse processes and ships out all orders Monday-Saturday (excluding major holidays). After placing your order, your package should be shipped out within 1~3 business days, and you will receive an email with the tracking number soon after. Most orders placed before 11 AM EST may be shipped out the same day.
If your order has been processing for more than 5 business days, please contact us at support@zudo.co and we'll help you out immediately.
SHIPPING | NON-CUSTOM ORDERS
• Non-custom orders ship within 1-2 business days! You will receive a shipping confirmation email with a tracking number
• Delivery time for US orders: 2-6 business days
• International orders ship with DHL Express (2-5 business days)
• All duties and taxes are prepaid for International customers
• Return Policy: 60 Day Money-Back Guarantee | FREE return label for US Orders
SHIPPING | CUSTOM ORDERS
• All custom jewelry takes between 20-30 business days to create and ship
• The shipping time listed at checkout is AFTER the custom piece has been created
• Once shipped, you will receive a shipping confirmation email with a tracking number
Custom US Orders:
Delivery time for US orders: 2-6 business days after shipping
Custom International Orders:
• All international orders that contain a custom and non-custom piece will ship once the custom piece is created
• All duties and taxes are prepaid for International customers
• International orders ship with DHL Express (2-5 business days after shipping)
Please don't hesitate to contact us at support@zudo.co if you have any questions, we always respond within 24 hours. Please note that items ordered together may not be shipped out on the same day, and occasionally items may be temporarily out-of-stock or back-ordered. Rest assured, any shipping delays will be communicated.
Free shipping on orders above $60 USD | $124 CAD | £99 GBP.
Tracking information will be sent to your email when your order is shipped.
If you refuse a package at customs, customs will send it back to us. When they send it back to us, we will only refund you for the product(s) cost if the product is undamaged. We will not refund the cost of shipping the product or having the product shipped back to us.