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Shipping & Returns

ORDER PROCESSING

Our warehouse processes and ships out all orders Monday-Saturday (excluding major holidays). After placing your order, your package should be shipped out within 1~3 business days, and you will receive an email with the tracking number soon after. Most orders placed before 11 AM EST may be shipped out the same day.

If your order has been processing for more than 5 business days, please contact us at support@zudo.co and we'll help you out immediately.

SHIPPING | NON-CUSTOM ORDERS

  • Non-custom orders ship within 1-2 business days! You will receive a shipping confirmation email with a tracking number
  • Delivery time for US orders: 2-6 business days
  • International orders ship with USPS or DHL Express (2-5 business days)
  • All duties and taxes are prepaid for International customers
  • Return Policy: 60 Day Money-Back Guarantee | FREE return label for US Orders

SHIPPING | CUSTOM ORDERS

  • All custom jewelry takes between 10-20 days to create and ship
  • The shipping time listed at checkout is AFTER the custom piece has been created
  • Once shipped, you will receive a shipping confirmation email with a tracking number

Custom US Orders:

  • Delivery time for US orders: 2-6 business days after shipping

Custom International Orders:

  • All international orders that contain a custom and non-custom piece will ship once the custom piece is created
  • All duties and taxes are prepaid for International customers
  • International orders ship with USPS or DHL Express (2-5 business days after shipping)


Please don't hesitate to contact us at support@zudo.co if you have any questions, we always respond within 24 hours. Please note that items ordered together may not be shipped out on the same day, and occasionally items may be temporarily out-of-stock or back ordered. Rest assured, any shipping delays will be communicated.

We offer FREE worldwide shipping on orders above $50+ USD and DHL Express International shipping is available

Tracking information will be sent to your email when your order is shipped.

WHERE DO PRODUCTS SHIP FROM?

We ship all of our products from our office in Michigan, USA.

REFUNDS & RETURNS

What is your refund policy?

If for any reason you are not 100% satisfied with your purchase, you may return it within 60 days after arrival for a no-hassle FULL refund. 

Personalized jewelry, unfortunately, cannot be returned as it is custom made for you and therefore, cannot be restocked.

Please note that all shipping costs are non-refundable and customers are responsible for return shipping if international. FREE Returns for US Customers 

Our policy lasts for 60 days. If 60 days have gone by since your goods have been delivered, unfortunately, we can’t offer you a refund of any kind. To be eligible for a return, your item must be unused and in the same condition as received. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Please email us: support@zudo.co to begin processing your refund.

How do I return an item?

To return an item, please email us at support@zudo.co so we can provide you with the proper instructions and the address. Customers are responsible for return shipping if international. Shipping costs are non-refundable. FREE returns for US Customers

Once a return is received successfully and verified to be in good order, the refund minus shipping charge and restocking fee (if applicable) will be made via the original method of payment. Please allow 3-10 working days for the credit to be reflected in your account.

HOW DO I EDIT, CANCEL, OR CHANGE MY ORDER?

Once your order has been submitted, we can only accept changes or cancellations within 24 hours after your purchase as we tend to process our orders pretty quickly! If you are within this time frame, please email us at support@zudo.co and we'll help you out immediately.

Please make sure to double and triple check that all items you selected are in your cart, the address your order is being shipped to is correct, and the payment method you are using is good to go!

Please don't hesitate to email us at support@zudo.co or Call us at (1-855-ZUDO-LLC) 1-855-983-6552 if you have any questions! we always respond within 24 hours.

 

Lifetime Warranty

We stand behind the quality of our jewelry with a Limited Lifetime Warranty — our guarantee that upon receiving the product, every jewelry item is free of material and manufacturing defects. If the jewelry rusts or tarnishes, we will issue you a replacement. This warranty is valid for the duration of the original purchaser’s lifetime, beginning on the date of purchase from an authorized ZUDO retailer.

Warranty claims must be accompanied by an acceptable proof of purchase, such as an order number. Note that failure or damage caused by improper use or carelessness (knocks, dents, crushing, etc.), failure or damage caused by unjustifiable repair or modification, aesthetic changes that occur from normal wear and tear, aging (minor scratches, etc.) and failure or damage caused by fire or water, or a natural disaster such as an earthquake. In the event your item required for warranty has been discontinued or sold out, a credit code will be offered for the value paid on original purchase, to be used towards a new replacement purchase of another item and subject to approval. We will not honor fake or fraudulent warranty claims and reserve the right, in our sole discretion, to reject any warranty claims which we suspect to be fraudulent.