Shipping policy
ORDER PROCESSING
Our warehouse in Michigan, USA processes and ships out all orders Monday-Saturday (excluding major holidays). After placing your order, your package should be shipped out within 1~3 business days, and you will receive an email with the tracking number soon after. Most orders placed before 11 AM EST may be shipped out the same day.
If your order has been processing for more than 5 business days, please contact us at support@zudo.co and we'll help you out immediately.
SHIPPING | NON-CUSTOM ORDERS
- Non-custom orders ship within 1-2 business days! You will receive a shipping confirmation email with a tracking number
- Delivery time for US orders: 2-6 business days
- International orders ship with USPS or DHL Express or UPS (2-5 business days)
- All duties and taxes are prepaid for International customers if that option is chosen at checkout.
- Return Policy: 60 Day Money-Back Guarantee | FREE return label for US Orders
SHIPPING | CUSTOM ORDERS
- All custom jewelry takes between 20-30 days to create and ship
- The shipping time listed at checkout is AFTER the custom piece has been created
- Once shipped, you will receive a shipping confirmation email with a tracking number.
- International orders ship with USPS or DHL Express (2-5 business days after shipping)
Tracking information will be sent to your email when your order is shipped.